Professional Summary
Senior IT Business Analyst and IT Consultant with 12+ years of progressive experience in requirements engineering, stakeholder management, and strategic IT consultancy across Banking, Insurance, Public Sector, and Media & Entertainment industries. Fluent in Arabic (native), German (C1/C2), and English (C1/C2).
Proven expertise in the full requirements lifecycle — from requirements elicitation and gap analysis to functional specification writing, as-is/to-be process modelling, use case and user story authoring, and UAT governance. Specialist in BPMN-based business process improvement using Camunda, with deep experience bridging technical delivery teams and C-level business stakeholders across complex enterprise transformation programmes.
Core Competencies
Business Analysis
Requirements Elicitation, Gap Analysis, BPMN Modelling, Use Case & User Story Authoring, FRD, Feasibility Assessment, MoSCoW Prioritisation
Stakeholder Management
Workshop Facilitation, UAT Planning & Execution, Risk & Issue Management, Change Management, Agile Delivery (Scrum/Kanban)
Tools & Technology
Jira & Confluence, Azure DevOps, Camunda, SQL, Microsoft Office, OpenShift, ITIL, Microservices Architecture
Work Experience
Advanced Operations Technology (AOT)
IT Business Analyst
November 2023 – Present | Riyadh, Saudi Arabia
Primary liaison between business stakeholders and technical teams for complex IT transformation projects. Conduct as-is/to-be gap analysis, lead UAT cycles, develop business cases, and facilitate requirements workshops across 5+ business units.
metafinanz Informationssysteme GmbH
IT Consultant | Requirements Engineer
July 2018 – October 2023 | Munich, Germany
Delivered IT consultancy and requirements engineering services across 5+ enterprise client engagements in Insurance, Public Sector, and Media industries. Notable clients: Allianz GI Europe, R+V Versicherung, SOKA-BAU, HD PLUS GmbH.
BOOXWARE Software Entwicklungs GmbH
Software Consultant & Business Analyst
September 2015 – June 2018 | Munich, Germany
Embedded in international team at Tipico (EUR 1bn revenue sports betting platform). Gathered requirements for Payment Micro Services & APIs, participated in Agile Scrum ceremonies, contributed to architectural transformation from monolithic to microservices.
IST Networks (Client: Cisco Systems)
Implementation Engineer | Technical Consultant
January 2015 – August 2015 | Istanbul, Turkey
Led client-facing IVR self-service modernisation project. Deployed and configured Cisco Contact Center suite, developed customised KPI dashboards, improved automation rates by 30–40%.
Emerging Markets Payment (EMP)
Software Developer | eCommerce Analyst
May 2014 – December 2014 | Cairo, Egypt
Contributed to multinational eCommerce team delivering payment fulfillment solutions across 5+ emerging markets. Evaluated and implemented new technology solutions to modernise payments infrastructure.
International Turnkey Systems (ITS)
Software Developer | Integration Specialist
May 2012 – April 2014 | Cairo, Egypt / Bahrain / Kuwait
Delivered core banking integration projects for 3 major Islamic financial institutions (FIB, ADIB, KFHB). Served as Quality Owner ensuring full documentation and testing across multi-country deployments.
Inotek Systems
Software Developer | Mobility Solutions
September 2011 – April 2012 | Cairo, Egypt
Developed enterprise mobility solutions leveraging GPS, GPRS, Wi-Fi, and Bluetooth technologies for real-time field workforce tracking and performance monitoring.
Key Clients & Projects
Allianz GI Europe
Insurance / Cloud Infrastructure
Cloud Infrastructure Requirements (2018–2021). Requirements elicitation and functional specification for Allianz Cloud platform improvements (OpenShift/Artifactory). Maintained 3-year engagement with one of the world's largest asset managers (~EUR 673bn AUM).
R+V Versicherung
Banking & Insurance
Rate Calculator Web Application (2022). Requirements lead and Scrum facilitator for web-based insurance rate calculator. MoSCoW backlog prioritisation and sprint facilitation for one of Germany's top 3 insurers.
SOKA-BAU
Public Sector
Digital Transformation (2022–2023). As-is gap analysis, BPMN-based process design, and UAT for Germany's construction industry social fund covering 800,000+ insured workers.
SOKA-BAU Pension Portal
Public Sector
Camunda BPMN Implementation (2023). End-to-end BPMN process implementation for digital pension portal. Regulatory control framework design and structured test planning achieving on-time go-live.
HD PLUS GmbH
Media & Entertainment
Voucher Service (2023). Requirements and delivery coordination for digital voucher management system supporting HD+ satellite TV (SES subsidiary, 70+ satellites) across Germany.
Tipico
Gaming & Financial Services
Payment Platform Transformation (2015–2018). Requirements gathering for architectural transformation of Tipico's payment platform (EUR 1bn revenue) from monolithic to microservices.
Education
Master of Business Administration (MBA)
E-Business
Arab Academy for Science, Technology & Maritime Transport | September 2024 – Present (In Progress)
Bachelor of Science (B.Sc.)
Computers & Information Science
Cairo University | September 2007 – May 2011 (Graduated)
Certifications
Professional Scrum Master I (PSM I)
Scrum.org
Issued: January 2022
ITIL Foundation Certificate
IT Service Management | Axelos
Issued: February 2024
Languages
Arabic
Native / Bilingual Proficiency
German
Full Professional Proficiency (C1/C2)
English
Full Professional Proficiency (C1/C2)